2. We also get technical information when you visit our website
Whenever you use our website, certain information gets created and logged automatically. Here are some of the types of information we collect:
- Log data. Our servers record information(“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used our website, cookie data and device data
These are the following Third Party Data Processors we currently use.
- Gimp: An online photo editing site is used to edit Handprints and Footprints for orders. No Hand or Footprints are kept on this site. It is used for online editing purposes only.
We use photos of the products we make, across our social media platforms, which include, Facebook, Instagram, Pinterest and Linkedin. We never share full names of our customers unless you have given written consent to do so. First names will usually be displayed on keepsakes and will therefore be visible on photos that are shared on our social media pages.
Printed Marketing Material
We use photos of the products we make on printed marketing material such as Business Cards and Leaflets. First names will usually be displayed on keepsakes and will therefore be visible on photos printed for marketing purposes.
What we do with the info we collect:
We use this data to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We have a legitimate interest to maintain our relationship with you, and protect your data.
How we store your information:
We take the security of your personal information seriously. When you place an order online or face-to-face, we use PayPal or Woocommerce as a third party service, who collect your financial data. This may include your credit or debit card number and bank account details. This financial information is not stored by us and is managed by the third party provider you select to process your transaction.We recommend you check their privacy policies for more information on this.
Your personal information is stored by us in both paper and electronic format.These records are maintained for tax purposes and retained by us for a maximum of six years.During this time your personal information is kept securely in locked filing cabinets and our computerised databases are encrypted on cloud based storage, with password protection, to guard your information and protect them from loss and misuse.
Where a password is required to access certain areas of our website, you are responsible for keeping your password secure and confidential.
Copies of handprints and footprints that you provide for us to fulfil your order are also stored electronically for up to four years. Physical copies of fingerprint moulds will be retained for the same period. This provides you with the opportunity to re-order at a later date using the same prints. You can inform us at any time if you would like these to be removed from our system or destroyed. All physical prints are securely kept in locked storage and electronic copies are guarded with password protection and stored on encrypted Cloud based storage. From June 2019 all original copies of prints that we receive via post will be returned with completed orders.
We keep your information only as long as we need it, to provide valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will remove this from our systems. All physical copies of prints and paper based information will be shredded and destroyed after the retention period outlined above.
Our policy on children’s information:
Children under 13 are not allowed to use our website.
You have certain rights in relation to the information that we have about you described below.
- You can request to access the information we hold about you.We’ll usually share this with you within 30 days of you asking us for it.
- You can ask us to correct your information or delete it, if you are unable to do it yourself.
- You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organisation, where we hold this information with your consent, where it’s technically feasible.
How we make changes to this policy:
We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.
How your Personal Data is shared
If requested by a governing body, we have the legal right to share your Personal Information to inform governing bodies of suspected fraud or actions that would be deemed illegal. We have the right to share your Personal Information with law enforcement bodies to uphold our Terms and Conditions if necessary.
Full Name: Always Be Keepsakes
Email Address: email@example.com
Postal Address: 49 Frederick Street, Stapenhill, Burton on Trent, DE15 9HA
If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office. You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/
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